We hope you love your new Essential Gear Product and it provides you with many years of use. Should you wish to return your EGP purchase, you may do so, for any reason, within the first 30 days of purchase, provided it is in its original condition and original packaging, and that you are the first and only owner.
If you purchased your product from a retail store, a catalog or a website other than this site, please contact your original place of purchase regarding their return policy.
PLEASE NOTE: Our products are made with the highest quality of materials. We take great pride in taking very good care of our customers. Please choose wisely during this time. We cannot process returns due to COVID-19. This is for our customer's protection.
How to make a return
- First, find your order number on your packing list or by logging into your account. If you can't find your order number, contact us at email@example.com
- Once we have confirmed that your item(s) qualify for a return, we will provide an authorization email.
- For your protection, we recommend that you ship your package using a service that provides tracking information and insurance for price you paid without shipping costs.
1224 Edgewater Lane
Antioch, IL 60002
Q. Who pays the freight?
A. Customer pays return freight.
Q. Do I need to provide my Credit Card number for a return?
A. No, our Customer Service Department will never ask you for your credit card information.
Q. How and when will I receive my refund?
A. For security reasons, credit card refunds will only be made to the credit card used to purchase the product being returned. All other refunds will be made by check. You should receive your refund within 10 days from our receipt of your product return.
Q. Can I exchange my product?
A. If you would like to replace your purchased product with a different color, size, model, etc., please return the original item per the above policy for a credit and purchase the replacement on line as a separate transaction.
A. We want you to love what you ordered, but if something isn't right, let us know. If it has been less than 10 days since purchase, please return it according to the return policy above.
free from defects in material and workmanship up to one year from purchase for which the original consumers dated proof of purchase by an authorized seller is provided. In addition, the authentic Manufacture dated Label (as stated below) must be provided – without, the one year warranty will be voided.
This warranty does not cover damage resulting from wear and tear, misuse (ex: overstuffing), neglect, abuse (ex: improper care, please use only mild detergents to clean EGP bags), alteration, attempted theft, or damage caused by airlines or common carriers.
This warranty is limited to the retail value paid for the product. Essential Gear Products has the right to replace with the same or similar product, or provide credit up to the aforementioned value. This warranty is also limited to original owner and original purchases from authorized sellers of Essential Gear Products. The value does not include shipping costs.
Essential Gear Products does not make any implied warranties of merchantability or use for a specific purpose nor does the limited warranty apply to incidental or consequential damages. This includes but is not limited to, personal injury, property damage, loss of personal items, replacement costs, loss of income, or identity theft costs. Some jurisdictions do not allow limitations on incidental or consequential damages nor the extent of an implied warranty, so the foregoing may not apply to you.
Essential Gear Products does not accept returns of defective products to its warehouse and does not assume any responsibility for these returns. If your product has a manufacturing defect and you wish to submit a claim, please contact Essential Gear Products friendly Customer Service experts at firstname.lastname@example.org and arrange to submit the following information:
1) Name, Address, Daytime Phone Number and Email
2) Photos of the issue and the bag (thank goodness for camera phones)
3) Photo of the Essential Gear Product authentic manufacture label (will be inside all items that are applicable for the 2-year bag warranty. Removal of this Manufacture Label from the bag will automatically void the warranty.
4) Provide proof of purchase receipt including date of purchase. Customer Service will review the visual proof submitted by you to determine if a replacement will be provided. If you purchased your bag at an independent retailer or department store, please return your bag to that store.
Essential Oil Watch has a limited one year warranty. The watch is not fully waterproof, please do not submerge in water or the warranty is null & void. Any problems please contact Essential Gear Products friendly Customer Service experts at email@example.com and we will supply replacement parts if necessary. The battery included has a warranty for 90 days.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We do share your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at firstname.lastname@example.org or by mail using the details provided below:
Essential Gear Products
[Re: Privacy Compliance Officer]
6615 Grand Ave. #1102, Gurnee, IL 60031